SaaS

Constructing and Optimizing Business Processes with AI

Mining a vast amount of data from user actions. This data, while detailed, is not structured around top-level business processes.

Solution

Implement an AI-driven system that can analyze the granular task data and construct a holistic view of the business processes. This AI system can Collect and aggregate the vast amounts of user action data from the system. This includes every task data points, user clicks, form submissions, errors, and more. Use deep learning models to identify patterns and sequences in user actions. These patterns can be used to map out the flow of various business processes. As more data is collected, the AI system would continuously refine its understanding of the business processes. This ensures that any changes or evolutions in processes are captured in real-time. Present the constructed business processes in an intuitive dashboard. This allows stakeholders to understand the flow, bottlenecks, and efficiencies at a glance.

Result

Comprehensive Understanding of Business Processes
Real-Time Process Optimization
Enhanced Decision-Making

Indicative AI Models & Methods

Deep Learning for Pattern Recognition
Data Aggregation and Preprocessing
Data Visualization for Process Mapping

Implementation ease:

High.

Indicative Effort:

Approximately 200 – 260 days

Process Workflow Tree

Tracking data related to Task Executions and End-users Incident Management, running it through specially designed ML-driven algorithms. The goal is to identify dependencies and relationships between tasks or incidents, estimate lineages between tasks, and render visualizations in the form of dependency-graphs or decision-tree type graphs. This will facilitate process mining by showcasing the relationships between tasks and aiding the visualization of identifiable workflows.

Solution

Extract the necessary data from the platform and preprocess it to ensure it’s in the right format for analysis. Utilizing machine learning, we created algorithms capable of identifying dependencies and relationships between tasks and incidents. Through the ML models, we generate estimates of how tasks are connected, identifying which tasks trigger or precede others. We render the identified relationships as intuitive and interactive dependency-graphs and decision-tree type graphs, allowing for clear visualization of the connections. The solution is seamlessly integrated the existing platform, ensuring a cohesive user experience. After thorough testing, we deployed the solution and continue to gather feedback for ongoing improvements.

Result

Enhanced Understanding of Workflow Dynamics
Improved Efficiency in Process Management
Seamless Integration and User Experience

Indicative AI Models & Methods

Machine Learning for Relationship and Dependency Analysis
Graph Theory Algorithms for Visualization

Implementation ease:

Moderate to High.

Indicative Effort:

110 – 130 Days

Conversational AI

With Customer ABC’s deep insights enhancing user experience and efficiency with a conversational AI assistant without the need for a comprehensive pre-built knowledge base.

Solution

By integrating a conversational AI into the application ecosystem, users can seamlessly seek guidance on tasks, ask questions, or fetch data. The AI, recognizing user struggles or errors, proactively offers assistance, ensuring a smoother and more efficient user experience.

Result

Enhanced User Experience
Reduced Need for Comprehensive Pre-Built Knowledge Base
Dynamic Adaptation to User Needs

Indicative AI Models & Methods

Transformer-based models like BERT or GPT for understanding user queries.
Intent recognition using classification algorithms.
Entity extraction for identifying specific data points in user queries.

Implementation ease:

Moderate to Complex.

Indicative Effort:

120 – 150 Days for a couple of processes

AI-Powered Process Optimization Insights

Actionable insights from process and task mining data to enhance operational efficiency.

Solution

With vast amounts of data collected from process and task mining, there’s an opportunity to uncover hidden inefficiencies, bottlenecks, and areas for improvement. An AI-driven approach can analyze this data to provide actionable insights, guiding businesses to optimize their processes and tasks for better performance and efficiency.

Result

Enhanced Operational Efficiency
Reduced Process Delays and Bottlenecks
Proactive Problem-Solving
Data-Driven Decision Making

Indicative AI Models & Methods

Indicative AI Models & Methods

Deep Learning for Data Analysis
Machine Learning for Bottleneck Identification
Predictive Analytics for Forecasting Challenges
AI-Driven Recommendation Engine

Implementation:

High

Indicative Effort:

200 – 260 days

Predictive Maintenance

With Customer ABC’s deep insights into user actions and system performance, there’s an opportunity to predict when components / modules of the Customer ABCand SAP systems might fail or need maintenance.

Solution

An AI model can be trained on historical data to recognize early signs of system issues. By analyzing user actions, error rates, and other data & metrics, AI can predict potential application failures or slowdowns, allowing for proactive maintenance.

Result

Reduced System Downtime
Enhanced System Performance and Reliability
Cost Savings

Indicative AI Models & Methods

Indicative AI Models & Methods

Machine Learning for Historical Data Analysis
Real-Time Monitoring with AI
Predictive Analytics for System Performance
Automated Alert System

Implementation:

Moderate to High

Indicative Effort:

180 – 240 days

Anomaly detection for compliance & security

Ensuring compliance and security is crucial for any business. With the vast amount of data mining, there’s an opportunity to detect anomalies that might indicate breaches or non-compliance.

Solution

Implement an AI-driven anomaly detection system that continuously monitors user actions for unusual patterns. If an anomaly is detected, the system can alert the relevant teams for further investigation, ensuring swift action in case of potential breaches or compliance issues.

Result

Enhanced Security and Compliance
Proactive Breach Prevention
Improved Data Protection

Indicative AI Models & Methods

Indicative AI Models & Methods

Machine Learning for Anomaly Detection
Natural Language Processing for Incident Response Protocols
Recommendation Systems for User Training

Implementation:

High.

Indicative Effort:

180 – 240 days

Personalized User Training, enhancing user proficiency

Not all users interact with the systems in the same way. Some might be more proficient, while others might struggle with certain tasks.

Solution

By analyzing user actions and performance, the AI system can identify areas where individual users or teams might need additional training. The AI system can then recommend and/or build personalized training modules or tutorials to help users improve their proficiency.

Result

Enhanced User Proficiency
Targeted Skill Development
Increased User Engagement and Satisfaction

Indicative AI Models & Methods

Indicative AI Models & Methods

User Proficiency Analysis using Machine Learning
Natural Language Processing (NLP) for Feedback Analysis
Training Module Generation and Customization
Feedback Loop for Continuous Improvement

Implementation:

Moderate.

Indicative Effort:

150 – 200 days.

Identifying processes suitable for RPA

Involves intelligent RPA and process optimization. There is an opportunity to identify processes are that are easy fits for automation and to let AI write the code to create bots.

Solution

The AI system can (a) Analyze the constructed business processes to identify repetitive, rule-based tasks that are prime candidates for RPA (b) Calculate potential time and cost savings from automating these tasks, providing a clear business case (c) Prioritize processes for RPA based on potential ROI, helping businesses make informed decisions about where to invest in automation.

Result

Efficient Process Automation
Enhanced ROI on Automation Investments
Reduced Manual Workload and Errors

Indicative AI Models & Methods

Indicative AI Models & Methods

Machine Learning for Task Analysis and Pattern Recognition
ROI Calculation Models
Prioritization Algorithms

Implementation:

Moderate to High.

Indicative Effort:

160 – 210 days

Constructing and Optimizing Business Processes with AI

Mining a vast amount of data from user actions. This data, while detailed, is not structured around top-level business processes.

Solution

Implement an AI-driven system that can analyze the granular task data and construct a holistic view of the business processes. This AI system can Collect and aggregate the vast amounts of user action data from the system. This includes every task data points, user clicks, form submissions, errors, and more. Use deep learning models to identify patterns and sequences in user actions. These patterns can be used to map out the flow of various business processes. As more data is collected, the AI system would continuously refine its understanding of the business processes. This ensures that any changes or evolutions in processes are captured in real-time. Present the constructed business processes in an intuitive dashboard. This allows stakeholders to understand the flow, bottlenecks, and efficiencies at a glance.

Result

Comprehensive Understanding of Business Processes
Real-Time Process Optimization
Enhanced Decision-Making

Indicative AI Models & Methods

Indicative AI Models & Methods

Deep Learning for Pattern Recognition
Data Aggregation and Preprocessing
Data Visualization for Process Mapping

Implementation:

High.

Indicative Effort:

Approximately 200 – 260 days