The client is undergoing a digital transformation to become a data-driven company. Its survival depended on it moving to a knowledge-based enterprise that could achieve market leadership and introduce new products into the marketplace quickly.
Solution
We were engaged to develop a roadmap for digital transformation that relied heavily on building data analytics and commercialization strategy with AI implemented across the enterprise. Specific areas included:
Result
Three new product launches with in a year
50% reduction of IT labor
20% increase in upselling products within call center
